FREQUENTLY ASKED QUESTIONS

Here are answers to the most common questions about LuxAir Freshener. If you need help with an order or choosing a scent, reach out through our Contact page and we will get back to you as soon as possible.

PRODUCTS & USE

  • LuxAir Freshener offers a refillable car diffuser, hanging air fresheners, and diffuser oil refills.

  • Our products are designed for cars and everyday spaces like closets, offices, and small rooms. Many customers also use hanging fresheners in gym bags or entryways for a light refresh.

  • Add your selected diffuser oil to the diffuser and place it securely in your vehicle. Adjust intensity as needed and enjoy a consistent, elevated scent experience.

  • Remove from packaging and hang in your car or preferred space. For best results, keep it from touching surfaces and allow airflow for even scent distribution.

SCENT & LONGEVITY

  • LuxAir Freshener offers a refillable car diLongevity depends on product type, scent selection, and environment. Heat, airflow, and frequency of use can affect how long fragrance lasts. Our products are designed for long-lasting performance compared to traditional air fresheners.

  • Many fragrance products have a stronger initial impression when first opened. Your space and airflow will also impact how the scent settles over time.

  • If you prefer a lighter experience, use the lowest intensity setting on the car diffuser, place the hanging freshener in a lower airflow area, or limit exposure time at first.

  • Yes. First Edition is designed to capture a clean, freshly detailed feeling with a modern finish.

REFILLS & SUSTAINABILITY

  • Yes. LuxAir offers diffuser oil refills designed to restock your favorites and support a more sustainable routine.

  • Purchase your refill oil in the scent you love, then refill your diffuser as needed to keep your space consistently fresh.

  • Yes. A Subscribe and Save refill program is planned for a future phase. You will be able to choose your scent and delivery frequency.

ORDERS & SHIPPING

  • Orders are typically processed within 1 to 3 business days, excluding holidays. Processing times may be longer during high-volume periods.

  • Yes. International shipping options may vary by destination.

  • Yes. Once your order ships, you will receive a tracking link by email.

  • Please check around your delivery location, confirm the shipping address on your order, and contact the carrier. If you still cannot locate the package, reach out to us and we will help where we can.

RETURNS & ORDER ISSUES

  • We accept returns on eligible items within a set timeframe. Please refer to our Shipping and Returns page for the most current policy and instructions.

  • Contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. We will review and help resolve the issue.

  • If your order has not shipped yet, we will do our best to update it. Once an order ships, it cannot be changed.

SAFETY & CARE

  • Use fragrance products with care. Keep oils and fresheners out of reach of children and pets. Avoid direct contact with skin, eyes, fabric, plastic, and finished surfaces.

  • Store oils upright in a cool, dry place away from direct sunlight and heat.

  • Clean spills immediately and avoid placing oils directly on surfaces.