PRIVACY POLICY

Effective Date: February 7, 2026
Last Updated: February 7, 2026

LuxAir Freshener LLC ("LuxAir," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from [www.luxairfreshener.com] (the "Site").

By using the Site, you agree to the terms of this Privacy Policy.

1) Information We Collect

A) Information you provide to us

We may collect information you provide directly, including:

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping and billing address

  • Payment-related information (processed by third-party payment processors, not stored by us in full)

  • Order details and purchase history

  • Customer support messages and communications

  • Account information (if you create an account)

  • Marketing preferences (email and SMS opt-in status)

B) Information collected automatically

When you visit the Site, we may automatically collect:

  • Device information (browser type, IP address, device identifiers)

  • Usage information (pages viewed, time spent, clicks, referring and exit pages)

  • Approximate location (based on IP address)

  • Cookies and similar tracking technologies (see Cookies section)

C) Information from third parties

We may receive information from third parties such as:

  • Payment processors (payment confirmation and fraud prevention signals)

  • Shipping and delivery partners (delivery status and address validation)

  • Email and SMS service providers (delivery status and engagement data such as opens, clicks, and message delivery)

  • Analytics and advertising partners (site performance and marketing attribution)

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and delivery

  • Communicate with you about your order, returns, and customer support

  • Send transactional messages such as order confirmations, shipping updates, and receipts

  • Send marketing communications by email and SMS if you opt in

  • Personalize content and product recommendations

  • Improve our Site, products, and customer experience

  • Measure marketing performance and run campaigns

  • Detect, prevent, and investigate fraud, security, or technical issues

  • Comply with legal obligations and enforce our terms

3) Email Marketing and SMS Marketing

A) Email marketing

If you opt in to receive marketing emails, we may send you:

  • Product launches and restocks

  • Promotions and offers

  • Brand updates and announcements

  • Educational content such as scent tips and product care

You can unsubscribe at any time by clicking the unsubscribe link in our emails. Unsubscribing from marketing emails will not stop transactional emails related to your orders.

We may track email engagement such as opens and clicks to help improve our communications.

B) SMS marketing (text messages)

If you opt in to receive SMS marketing, we may send you:

  • Promotions and limited-time offers

  • New product alerts

  • Back-in-stock notifications

  • Cart reminders (if enabled)

  • Subscription updates (if enabled)

By opting in, you consent to receive recurring marketing text messages from LuxAir at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

Opt-out: You can opt out at any time by replying STOP to any message.
Help: Reply HELP for help or contact us at support@luxairfreshener.com.
After you opt out, you may receive one final message confirming your opt-out.

C) Marketing preferences

You can manage your marketing preferences by:

  • Unsubscribing from emails using the link in any marketing email

  • Texting STOP to opt out of SMS

  • Contacting us at [support@luxairfreshener.com] for assistance

4) How We Share Your Information

We may share your information with trusted service providers as needed to operate the Site and deliver services, including:

  • E-commerce platform provider (Squarespace)

  • Payment processors enabled at checkout

  • Shipping and fulfillment partners and shipping software providers

  • Email marketing provider (for example, Mailchimp or Klaviyo)

  • SMS marketing provider (for example, Attentive, Postscript, or Klaviyo SMS)

  • Analytics providers (for example, Google Analytics)

  • Advertising partners (if enabled)

We may also share information:

  • To comply with law or respond to legal requests

  • To protect the rights, property, or safety of LuxAir, our customers, or others

  • In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information in exchange for money. We may share information for advertising and analytics purposes as described in this policy.

5) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality and shopping cart features

  • Remember your preferences

  • Understand how visitors use the Site

  • Measure marketing performance

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

Analytics: We may use tools like Google Analytics to understand how the Site is used and to improve performance.

Advertising: If we run ads, we may use tracking pixels and similar tools from advertising partners to measure performance and show relevant ads.

6) Payment Information

Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Your payment information is handled according to the payment processor’s privacy and security practices.

7) International Visitors and Cross-Border Transfers

If you access the Site from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate. Data protection laws may differ from those in your jurisdiction.

8) Your Privacy Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information and to object to or restrict certain processing. To make a request, contact us using the details below.

California privacy rights (CCPA/CPRA)

If you are a California resident, you may have rights to know, delete, correct, and opt out of certain types of data sharing.

Do Not Sell or Share My Personal Information:

We will not discriminate against you for exercising your rights.

EEA/UK privacy rights (GDPR)

If you are located in the EEA or UK, you may have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

9) Data Retention

We keep personal information as long as necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, and resolve disputes.

10) Security

We take reasonable steps to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can delete it.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

LuxAir Freshener LLC
Email: support@luxairfreshener.com